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Shipping Policy

Shipping Policy

Effective Date: August 1, 2025

1. Introduction

At Elite Recovery Wellness ("we," "us," or "our"), we are committed to delivering your order safely, securely, and transparently. This Shipping Policy explains how and where we ship our products, expected timelines, responsibilities, and your obligations as the customer.

2. Shipping Destinations

  • United States (Primary Market): We ship to all 50 U.S. states. Some oversized or freight items may not be available for delivery to Alaska, Hawaii, or remote locations.

  • International Shipping: We currently serve select international destinations. Please contact support@eliterecoverywellness.com for availability and shipping quotes.

  • Future Expansion: We are actively working to expand our shipping coverage. Updates will be posted to our Website.

3. Shipping Costs

  • Domestic Freight Deliveries (High-Ticket Items): Most products (e.g., saunas, massage chairs, hyperbaric chambers) require freight delivery and may include curbside or white-glove service. Shipping fees vary based on item size, weight, and destination and will be calculated at checkout.

  • Standard Ground (Accessories/Smaller Items): Flat rate or free shipping thresholds may apply (as advertised on product pages).

  • International Orders: Customers are responsible for all customs duties, import taxes, and brokerage fees. These charges are not included at checkout.

4. Order Processing Time

  • Processing Time: Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Order Cut-Off Time: Orders placed before 2:00 PM MST begin processing the same business day.

  • Custom or Special-Order Items: May require additional lead time. Estimated timelines will be provided on product pages or during checkout.

5. Estimated Delivery Time

  • Domestic Freight Shipping (Oversized/High-Ticket): 7–21 business days depending on carrier scheduling and destination.

  • Standard Domestic Shipping: 3–7 business days.

  • International Shipping: 10–30 business days depending on customs clearance.

⏱ Note: Delivery times are estimates only. Elite Recovery Wellness is not liable for delays caused by carriers, weather, customs clearance, or circumstances beyond our control.

6. Shipping Methods and Carriers

  • Freight Carriers (Oversized Deliveries): We partner with reputable freight carriers such as UPS Freight, FedEx Freight, and specialized white-glove providers.

  • Parcel Carriers (Standard Deliveries): USPS, UPS, FedEx, DHL.

  • Tracking: All shipments include tracking details provided via email once dispatched.

  • Insurance: All shipments are insured against loss or damage until delivery confirmation.

7. Delivery Methods

  • Curbside Delivery (Default for Freight): The carrier will deliver the product to the curb or driveway of your shipping address. The customer is responsible for moving the product indoors.

  • White-Glove Delivery (Optional Upgrade): Includes delivery inside your home, placement in your desired room, unpacking, and removal of packaging materials. Installation services may be available for select products. Additional fees apply.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Contact support@eliterecoverywellness.com if your package does not arrive within the estimated timeframe.

  • If confirmed lost by the carrier, we will arrange a replacement or full refund.

8.2 Damaged Shipments

  • Inspect all deliveries immediately upon receipt.

  • Note visible damage on the carrier’s delivery receipt before signing.

  • Report damages (with photos/videos) within 48 hours of delivery to support@eliterecoverywellness.com.

  • Resolution may include repair, replacement, or refund at our discretion.

8.3 Missing Items

  • Report missing items within 7 days of delivery.

  • Provide order number and details of missing products.

  • We will investigate and resolve by reshipping or refunding as appropriate.

9. Customer Responsibilities

  • Accurate Address: Ensure your shipping address is correct. Orders shipped to incorrect addresses provided by the customer are non-refundable.

  • Accessibility: For freight deliveries, confirm that your delivery location is accessible to large trucks. Additional fees may apply for remote or hard-to-reach addresses.

  • Delivery Appointment: Freight carriers may contact you to schedule delivery. Missed appointments may result in re-delivery fees.

10. International Customs and Duties

  • Customs Clearance: International shipments may require customs clearance, which can delay delivery.

  • Taxes and Duties: Import duties, VAT, and charges are not included in item price or shipping cost. These fees are the customer’s responsibility.

  • Compliance: Customers are responsible for ensuring products comply with local regulations in their country.

11. Returns and Refunds

For details on eligibility, timelines, restocking fees, and return shipping costs, please refer to our Return and Refund Policy.

12. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Updates will be effective immediately upon posting on our Website.

13. Contact Information

If you have questions or concerns regarding your shipment, please contact:

Elite Recovery Wellness
9393 N. 90th Street, Suite 102 #122
Scottsdale, AZ 85258
Email: support@eliterecoverywellness.com
Phone: 1 (602) 536-6593
Hours: Monday–Friday, 9 AM – 5 PM MST

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