Skip to content

Privacy Policy

Privacy Policy

Effective Date: August 1, 2025

1. Introduction

Elite Recovery Wellness ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.eliterecoverywellness.com (the “Website”), including our subdomains and related services (the “Service”).

By accessing or using our Service, you agree to the practices described in this Privacy Policy and our Terms of Service.

2. Definitions

  • Personal Data: Any information that identifies you directly or indirectly, including name, email, billing details, and order history.

  • Device: Any internet-connected device used to access our Service, such as a phone, tablet, or computer.

  • Cookies: Small files placed on your device to recognize your browser, remember preferences, and improve your shopping experience.

  • Third-Party Services: Trusted partners that help us process payments, ship products, analyze traffic, and provide marketing communications.

3. Information We Collect

We collect information in the following ways:

  • When you visit our Website (IP address, device/browser details).

  • When you create an account or place an order.

  • When you subscribe to our newsletter or SMS updates.

  • When you fill out forms, surveys, or request product information.

Personal Information Collected:

  • Name / Username

  • Email address

  • Phone number

  • Billing and shipping address

  • Order history and preferences

Health-Related Information:
Elite Recovery Wellness does not request or store medical records. If you voluntarily share information about your wellness or recovery goals, we will use it only to provide product recommendations. This information is not used for diagnosis or treatment. Please consult a licensed healthcare professional before making health-related decisions.

4. How We Use Your Information

We use the information we collect to:

  • Process Transactions: Fulfill and deliver your orders.

  • Personalize Recommendations: Suggest products tailored to your wellness and recovery goals.

  • Improve Our Services: Analyze trends, track performance, and optimize your shopping experience.

  • Customer Support: Respond to inquiries and support requests.

  • Marketing & Promotions: Send updates, newsletters, and offers (with opt-out options).

  • Fraud Prevention: Verify transactions and protect against unauthorized purchases.

5. Shopify & Payment Processing

Our store is hosted on Shopify, which provides the eCommerce platform that allows us to sell products to you. Your data is stored through Shopify’s secure databases and applications.

Payment information is processed by third-party providers such as Shopify Payments, PayPal, Affirm, or Klarna. We do not store your full credit card details. Please review the privacy policies of these providers for more information.

6. Sharing Your Information

We may share your information with:

  • Third-Party Service Providers: Shipping carriers, payment processors, fraud prevention tools, and marketing platforms (all under confidentiality agreements).

  • Affiliates: Entities under common ownership or control.

  • Business Transfers: In the event of a merger, acquisition, or asset sale.

  • Legal Requirements: When required by law or valid public authority requests.

We do not sell your personal data to third parties.

7. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and cart items.

  • Improve Website performance and personalization.

  • Deliver targeted advertising for products you may find useful.

Managing Cookies: You can adjust your browser settings to refuse cookies, but this may limit certain features of our Website.

8. Data Security

We implement strict safeguards to protect your information:

  • SSL encryption for all sensitive data.

  • Secure third-party payment gateways.

  • Access limited to authorized personnel only.

While we take precautions, no online transmission is 100% secure.

9. Data Retention

We retain your personal data only as long as necessary for the purposes described in this Policy, and as required by law (e.g., tax, accounting, and compliance obligations).

10. Your Rights

Depending on your location, you may have the right to:

  • Request access to the data we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal data.

  • Restrict or object to certain processing activities.

  • Request transfer of your data (data portability).

  • Opt out of marketing communications at any time.

GDPR (EU Customers): You may also request that we limit processing or withdraw consent where applicable.

CCPA/CPRA (California Residents): You may request to know what personal data we collect, request deletion, or opt out of the sale of data. Elite Recovery Wellness does not sell personal information.

To exercise these rights, email us at support@eliterecoverywellness.com.

11. SMS & Email Marketing Policy

By opting into SMS or email marketing, you consent to receive product updates, promotions, and personalized offers related to wellness and recovery.

  • Email Opt-Out: Click “unsubscribe” in any marketing email.

  • SMS Opt-Out: Reply “STOP” to cancel.

  • Message frequency may vary. Standard messaging/data rates may apply.

12. Children’s Privacy

Our services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from them.

13. International Data Transfers

Your data may be transferred and stored in locations outside your state, province, or country, including the United States. By using our Service, you consent to these transfers in compliance with applicable laws.

14. Links to Third-Party Websites

Our Website may link to third-party sites. We are not responsible for the content, security, or privacy practices of those sites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

Your continued use of our Service indicates acceptance of these changes.

16. Contact Us

If you have questions about this Privacy Policy, please contact us:

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare